TERMS AND CONDITIONS
trading company Volcano Health Club s.r.o.,
with registered office K Sopce 839/30, Prague 5 – Jinonice, 158 00, identification number: 28434714,
registered in the commercial register kept at the Municipal Court in Prague, section C, file 141246 for production, trade and services not listed in Annex 1-3 of the Trade Act in the fields of activity: Mediation of trade and services, Wholesale and retail trade, Accommodation services, Renting and lending of movable property, Advertising activity, marketing, media representation, Out-of-school education and training, organization of courses, training, including lecturing activities, Operation of cultural, cultural-educational and entertainment facilities, organization of cultural productions, entertainment, exhibitions, fairs, shows, sales and similar events, Operation physical education and sports facilities and organizing sports activities
Provision of services of a personal nature and for personal hygiene through an online store located at the internet address: eshop.volcanocomplex.cz.
INTRODUCTORY PROVISIONS
1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of Volcano Health Club s.r.o., with registered office at K Sopce 839/30, Prague 5 - Jinonice, 158 00, identification number: 28434714, registered in the commercial register kept at the Municipal Court in Prague, section C insert 141246 (hereinafter referred to as "the seller") regulate, in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") via the seller's online store. The online store is operated by the seller on a website located at the internet address eshop.volcanocomplex.cz (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").
1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods/services from the seller is a legal entity or a person who acts when ordering goods/services as part of his business activity or as part of his independent professional performance.
1.3. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4. The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
USER ACCOUNT
2.1. Based on the buyer's registration on the website, the buyer can access its user interface. From its user interface, the buyer can order goods/services (hereinafter referred to as "user account"). If the store's web interface allows it, the buyer can also order goods/services without registration directly from the store's web interface.
2.2. When registering on the website and when ordering goods/services, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods/services are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not authorized to allow the use of the user account by third parties.
2.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 1 year, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).
2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
CONCLUSION OF THE PURCHASE AGREEMENT
3.1. All the presentation of goods/services placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods/services. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
3.2. The store's web interface contains information about goods/services, including the prices of individual goods/services. The prices of goods/services are listed including value added tax and all related fees. The prices of goods/services remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.
3.3. The store's web interface also contains information about costs associated with packaging and delivery of goods/services
or service vouchers. The information on the costs associated with packaging and delivery of goods/services listed in the web interface of the store only applies in cases where the goods/services are delivered within the territory of the Czech Republic.
3.4. To order goods/services, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:
3.4.1. ordered goods/services (the ordered goods/services are "put" by the buyer into the electronic shopping basket of the store's web interface),
3.4.2. method of payment of the purchase price of goods/services, data on the required method of delivery of the ordered goods/services and
3.4.3. information on the costs associated with the delivery of goods/services (hereinafter collectively referred to as the "order").
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Order or Compulsory order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").
3.6. The seller is always entitled, depending on the nature of the order (quantity of goods/services, amount of the purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by phone).
3.7. The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail, to the e-mail address of the buyer.
3.8. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself, and these costs do not differ from the basic rate.
PRICE OF GOODS/SERVICES AND TERMS OF PAYMENT
4.1. The price of goods/services and any costs associated with the delivery of goods/services according to the purchase contract can be paid by the buyer to the seller in the following ways:
in cash at the seller's premises at K Sopce 839/30, Prague 5 – Jinonice, 158 00;
in cash on delivery at the place specified by the buyer in the order;
by cashless transfer to the seller's account 280144964/0300 held at ČSOB a.s. (hereinafter referred to as "seller's account");
cashless through the GP Webpay payment system;
cashless by payment card.
4.2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods/services in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods/services.
4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of goods/services in advance.
4.4. In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods/services. In the case of non-cash payment, the purchase price is due within 7 days from the conclusion of the purchase contract.
4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods/services together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
4.6. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods/services to the buyer. The provisions of § 2119, paragraph 1 of the Civil Code shall not apply.
4.7. Any discounts on the price of goods/services provided by the seller to the buyer cannot be combined with each other.
4.8. If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document – the seller issues the invoice to the buyer after payment of the price of the goods/services and sends it in electronic form to the buyer's e-mail address.
4.9. The buyer is also obliged to pay for the entire service in the mode of "payment by installments" or "regular invoicing", even if the service is terminated for any reason before the due date of the last installment. By paying the first installment, the customer agrees to the automatic deduction of subsequent payments from the same account as the first payment.
WITHDRAWAL FROM THE PURCHASE AGREEMENT
5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods/services that was modified according to the wishes of the buyer or for his person, from the purchase contract for the supply of goods/s
services that are subject to rapid deterioration, as well as goods/services that have been irretrievably mixed with other goods/services after delivery, from the purchase contract for the supply of goods/services in closed packaging, which the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of an audio or video recording or a computer program, if it has violated their original packaging.
5.2. If it is not a case mentioned in Article 5.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within fourteen (14) days in accordance with the provisions of § 1829, paragraph 1 of the Civil Code from the acceptance of the goods/services, while if the subject of the purchase contract is several types of goods/services or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods/services. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. The buyer can send a withdrawal from the purchase contract to, among other things, the address of the seller's place of business or the seller's e-mail address recepce@volcanocomplex.cz.
5.3. In case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods/services must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods/services to the seller, even if the goods/services cannot be returned due to their nature by the usual postal route.
5.4. In the case of withdrawal from the contract according to Article 5.2 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods/services are returned by the buyer or in another way, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods/services to him or proves that he has sent the goods/services to the entrepreneur.
5.5. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods/services against the buyer's claim for a refund of the purchase price.
5.6. Until the buyer takes over the goods/services, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer.
5.7. If a gift is provided to the buyer together with the goods/services, the gift agreement between the seller and the buyer is concluded with the discontinuing condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift ceases to be effective and the buyer is obligated together with the goods/ services to return the provided gift to the seller.
5.8. If the goods / services are a gift voucher (voucher), its validity is always until 31.12. the year in which it was issued, or no longer than 12 months from the date of purchase.
5.9. If the goods / services are the membership fee for the given year, this is not refundable according to the GTC and the club's statutes.
TRANSPORTATION AND DELIVERY OF GOODS/SERVICES
6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
6.2. If, according to the purchase contract, the seller is obliged to deliver the goods/services to the place specified by the buyer in the order, the buyer is obliged to take over the goods/services upon delivery.
6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods/services repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods/services, or costs associated with another delivery method.
6.4. When taking over the goods/services from the carrier, the buyer is obliged to check the integrity of the packaging of the goods/services and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
6.5. Additional rights and obligations of the parties in the transportation of goods/services may be regulated by the seller's special delivery conditions, if issued by the seller.
RIGHTS FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
7.2. The seller is responsible to the buyer that the goods/services are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods/services:
7.2.1. the goods/services have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described by the seller or manufacturer or expected by the buyer, taking into account the nature of the goods/services and based on advertising
carried out by them,
7.2.2. the goods/services are suitable for the purpose that the seller states for their use or for which goods/services of this type are usually used,
7.2.3. the quality or execution of the goods/services corresponds to the contracted sample or prototype, if the quality or execution was determined according to the contracted sample or prototype,
7.2.4. is the goods/services in the corresponding quantity, measure or weight and
7.2.5. goods/services comply with the requirements of legal regulations.
7.3. The provisions stated in Article 7.2 of the terms and conditions do not apply to goods/services sold at a lower price for a defect for which a lower price was agreed, for wear and tear of the goods/services caused by their usual use, for used goods/services for a defect corresponding to the degree of use or wear , which the goods/services had when taken over by the buyer, or if this results from the nature of the goods/services.
7.4. If a defect becomes apparent within six months of receipt, it is considered that the goods/services were already defective upon receipt.
7.5. Rights from defective performance are exercised by the buyer at the address of the seller's place of business, where the acceptance of the complaint is possible with regard to the range of goods/services sold, possibly also at the registered office or place of business. The moment when the seller receives the claimed goods/services from the buyer is considered to be the moment of application of the complaint.
7.6. Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
8.1. The buyer acquires ownership of the goods/services by paying the full purchase price of the goods/services.
8.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
8.3. Out-of-court handling of consumer complaints is ensured by the seller via the electronic address recepce@volcanocomplex.cz. The seller will send information about handling the buyer's complaint to the buyer's email address.
8.4. The seller is authorized to sell goods/services on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
8.5. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code.
PROTECTION OF PERSONAL DATA
9.1. The protection of personal data of the buyer, who is a natural person, is provided by Act No. 110/2019 Coll., on the processing of personal data, as amended.
9.2. The buyer agrees to the processing of his personal data: first and last name, residential address, identification number, tax identification number, e-mail address, telephone number and date of birth (hereafter referred to as "personal data").
9.3. The buyer agrees to the processing of personal data by the seller, for the purposes of realizing rights and obligations from the purchase contract and for the purposes of maintaining a user account. If the buyer does not choose another option, he agrees to the processing of personal data by the seller also for the purpose of sending information and commercial messages to the buyer. Consent to the processing of personal data in its entirety according to this article is not a condition that would in itself make it impossible to conclude a purchase contract.
9.4. The buyer acknowledges that he is obliged to provide his personal data correctly and truthfully (when registering, in his user account, when ordering from the store's web interface) and that he is obliged to inform the seller without undue delay of a change in his personal data.
9.5. The seller can entrust the processing of the buyer's personal data to a third party as a processor. Apart from the persons transporting the goods/services, personal data will not be passed on by the seller to third parties without the prior consent of the buyer.
9.6. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
9.7. The buyer confirms that the personal data provided is accurate and that he has been informed that this is a voluntary provision of personal data.
9.8. In the event that the buyer believes that the seller or the processor (Article 9.5) is processing his personal data in violation of the protection of the buyer's private and personal life or in violation of the law, especially if the personal data is inaccurate with regard to for the purpose of their processing, may:
9.8.1. ask the seller or processor for an explanation,
9.8.2. require the seller or the processor to remove the condition thus created.
9.9. If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to request a reasonable payment not exceeding the costs necessary to provide the information for the provision of information according to the previous sentence.
SENDING COMMERCIAL MESSAGES AND STORING COOKIES
10.1. The buyer agrees to the sending of information
related to the seller's goods/services or business to the buyer's e-mail address and further agrees to the seller's sending business communications to the buyer's e-mail address.
10.2. The buyer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and to fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time.
DELIVERY
11.1. The buyer can be delivered to the e-mail address specified in his user account or specified by the buyer in the order.
12. OUT OF JUDICIAL DISPUTE RESOLUTION
12.1. The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
12.2. The European Consumer Center Czech Republic with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on the resolution of online consumer disputes).
12.3. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. Among other things, the Czech Trade Inspection supervises compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.
13. FINAL PROVISIONS
13.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.
13.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require written form.
13.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
13.4. The annex to the terms and conditions consists of a model form for withdrawing from the purchase contract.
13.5. Contact details of the seller: delivery address - Volcano Health Club s.r.o., K Sopce 839/30, Prague 5 – Jinonice, 158 00, e-mail address - recepce@volcanocomplex.cz, telephone +420 725 755 745.
In Prague, on 24 October 2023
You can download the contract cancellation form HERE.